Fiserv VISION’s multi-layer approach to customer service covers all the bases – easy access to product experts, one central dedicated Service Manager for all service requests, and a dedicated Account Manager who will match Fiserv VISION’s resources to your strategic goals.
We realize that you constantly juggle competing priorities. The demands on your time and expertise grow every day, and you need to be on top of each and every detail within your organization. Our Service and Account Management Teams stand ready to assist you with all of your Fiserv interactions to ensure you have the information you need when you need it. From new products and services to monitoring of in-process projects, our team of experts is here to understand all aspects of your business and deliver the solutions you need to be successful.
Detailed Support
Highly qualified telephone support representatives work in our state-of-the-art call center to provide efficient, effective assistance to our clients in their daily use of Fiserv VISION solutions. Fiserv VISION support representatives work on application-based teams in a dynamic setting that is upgraded frequently to maintain our technological edge.
Dedicated Service Expertise
The Service Manager is responsible for ensuring your satisfaction with the support services we provide. The Service Manager coordinates support projects, reviews all requests and acts as the primary escalation point for any support needs. Our Service Managers are your service advocates, available for assistance with project coordination, service quality escalation and change control planning. Your dedicated Service Manager provides access and influence to all functional and organizational levels within Fiserv VISION.
Strategic Planning Support
Your Account Manager is the focal point of your relationship with Fiserv VISION. He or she will help you leverage your relationship with Fiserv VISION to effectively build and expand your market share, while improving your bottom line. Your Account Manager's goal is to forge professional relationships with all levels of management and to ensure your financial institution maximizes the power of the Fiserv VISION solutions
Dynamic Tools and Information
Fiserv VISION offers a comprehensive client-only website that is your source for the latest product information, case management, complete documentation and important news items. A complete training calendar makes it easy to sign up for the training to increase efficiency and knowledge. At a glance, you may also review all training sessions attended over the previous 12 months to ensure your staff is up to speed.
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