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Cleartouch® - Bringing Solutions Together
Cleartouch, Fiserv VISION’s integrated solution provides real-time integrated access to information for effective customer service.
The power of a real-time system lies in the information it delivers to you, enabling you to make quick decisions based on the entire customer picture. See customer account information in real-time across all accounts at your financial institution. Use our contact management tools to track your customers' interactions with your branches, your call center, lenders and other key groups. See the activities being performed on behalf of your customers and track their requests through to completion. Automated escalation tools ensure accountability throughout the organization, delivering on the promise of superior customer service. Imagine the power of having your customer's information up-to-date, in real-time, no matter what channel they use to access their accounts. That’s the power of Cleartouch.
Teller
Cleartouch Teller provides monetary transaction processing for credit and debit transactions, check purchasing, and inquiries to the Fiserv VISION solutions. Cleartouch Teller is designed for maximum efficiency in transaction processing to keep your teller line moving quickly and enables your staff to deliver superior customer service through the effective use of technology. Whether processing on-line, real-time, using proof-of-deposit or a hybrid of the two options, Cleartouch Teller accommodates your processing environment.
New Accounts
Cleartouch New Accounts offers an automated system for new account setup, document preparation, and printing at the point of sale. Cleartouch New Accounts brings account opening capabilities into the internet-based world of Cleartouch. Facilitate cross-sale opportunities with customized workflows and reduce front-line staff training time with the simplified navigation delivered by Cleartouch.
Cleartouch New Accounts offers automated cross-sell recommendations, on-screen product information and electronic brochures and sophisticated sales and incentive tracking. Cleartouch provides the ability to know your customers and match products and services to their needs. Retrieve signatures and identification information with just one click, or take advantage of PIN pad integration to swipe customer identification right at the teller line. It’s all possible with the Cleartouch solution.
ATM & Debit
Fiserv VISION offers ATM and POS services through integration with Fiserv EFT, providing complete card management functions such as online authorization and online posting of transactions. Tight integration delivers a single point of entry for card orders and change of address as well as automated card activation, providing improvement in how you are able to serve your customers.
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