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At Fiserv VISION, we believe strongly in our ability to provide you with superior service in everything we do. From Client Services to Computer Operations, from Implementation Services to Account Management and beyond, our company is founded on the principle that the client comes first and we strive to fulfill that mission every day.
“We understand that in a competitive environment, service can be a differentiator. We also know it has a rippling effect. By providing exceptional, comprehensive service to our clients we position them to deliver exceptional service to their customers.”
- Ann Pappas, SVP Client Services
To further strengthen that principle and guarantee your satisfaction, Fiserv VISION provides the Cleartouch Concierge program. This innovative approach to service outlines six specific areas of performance assurances, ranging from technology migration to client support. It formalizes the culture we’ve instilled throughout our organization to ensure that you receive the level of service you need to be successful in your market.
Cleartouch Concierge Overview
The six components of the Cleartouch Concierge program are:
1. Dedicated Client Services Team
2. Service Level Assurance
3. Consulting and Education
4. Business Continuity
5. Implementation Excellence
6. Fiserv C3 - Fiserv-wide Contact Management
Fiserv VISION's unique approach to service provides you with an unparalleled customer experience. Simply put, we deliver the results you need. With expert support for your daily business activities, a central contact responsible for all service requests and strategic planning support for your longer-term initiatives, we ensure your success in an ever-changing market.
The Cleartouch Concierge program is representative of Fiserv VISION's commitment to service excellence in all areas of our business. Financial institutions that choose Fiserv VISION place a priority on customer service, and so do we. We are so confident in our ability to deliver world-class service that we offer money back guarantees.
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