- Reduced user training time with consistent browser-based navigation across all applications
- Improved cross-sell ratios with enhanced view of customer relationships
- Improved sales and service tracking with embedded contact management
- Time and expense reductions with simplified and centralized software distribution
- Elimination of manual and paper processes with tight application integration
- Simplified integration through service oriented architecture
Easy to Use
Cleartouch leverages industry-leading Microsoft® .NET and Internet-based navigation to speed training time and deliver an optimal user experience.With Cleartouch, you design the workflows for optimum efficiency and superior customer service. Functions are easy to locate and provide simple navigation to other pages with one click of the mouse. The intuitive navigation shortens training time for staff members, improving your bottom line.
Enhanced Service and Cross Sales
Your ability to effectively manage customer interactions is critical to your business success. Our Cleartouch solution brings together customer information from across all delivery channels and enables your staff to make educated decisions and service customers using key account and relationship information. Our customer-centric system provides for maximum visibility into all customer relationships regardless of account ownership.
Improved Workflow
Cleartouch provides workflow management tools for automating business processes and provides the capability to track customer interactions with your bank. Using Cleartouch, you can manage customer requests, escalate these requests within your organization, and assign action items between people and departments. You can also automatically assign completion dates and track progress to ensure that customer requests are fulfilled in a timely manner.
Simplified Integration
The heart of Cleartouch is the middleware, called Cleartouch Connector, which delivers integration to Fiserv solutions and other complementary products. It provides a secure communication layer using XML between client-facing applications and the real-time transaction processing systems residing at Fiserv VISION. All the services, functions and features available to a user are brought together via Cleartouch Connector integration. It ensures that all products and services work together to maximize efficiency and promote your institution's financial growth.
From the teller line to the new accounts desk, from loan servicing to the call center, Fiserv VISION’s Cleartouch solution delivers all the capabilities you need to take your financial institution to the next level.
